Customer
Service
Unconditional
Guarantee
If for any reason you are not satisfied with
your frame, return it within 30 days and we
will refund the full purchase amount or send
you a replacement.
Fulfillment
Each frame is hand made to your specifications
and each frame is truly unique. Please allow
us 10 to 15 business days to craft your custom
frame.
Shipping
Our standard method of shipping is UPS ground.
Allow 3 to 7 days to receive your frame once
it has been shipped. Please provide a street
address for the shipping address. UPS does not
deliver to PO boxes. Our standard shipping rate
is $13.50. Shipping will be more for large frames
and orders with multiple frames. Please call
for pricing for expedited shipping needs.
Damage
During Shipping
In the unlikely event your frame is damaged
during shipping we will promptly ship you a
replacement. We take pride in making sure your
frame is packed well to arrive in good condition.
Special
Requests
If you have an odd size diploma or creative
configuration, we can make a frame for you.
We can make almost any configuration you can
think of. Just give us a call to explain the
details.
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