Frequently Asked Questions

What is your return policy?

We offer a 30-day money-back guarantee on all our products. If for any reason you are not entirely satisfied with the product, you may return it for a product refund. The guarantee is valid from the day the order is shipped.

What payment methods do you accept?

We accept credit cards in the form of Mastercard, Visa, American Express and Discover. We also accept Pay Pal.

Do I need to send in my diploma?

No, you will receive easy to follow instructions to allow you to insert your own diploma.
When will I receive my frame?

Because each frame is custom made, please allow us about 10 days to finsish your frame. Shipping times range from 2 to 5 days.

What are your hours of operation?

Hours are:
9:00am to 5:00pm mountain standard time, Monday through Friday.

Can you make a frame for an odd sized diploma?

Yes, we can make a frame for any size of diploma. If you don’t see your diploma size we can add it as an option for you. Just give us a call or email us the dimensions.

Do you ship internationally?

At this time we ship within the United States and Canada.

What type of security do you use to safeguard personal information?

Click here to view our Privacy and Security policy.

Where can I find your Terms and Conditions?

You can view our Terms and Conditions here.

How can I contact you?

You can reach us via phone or email. Click here for more information.